Boxes are made to your approved proof
Every box is produced to the proof you approve, including size, text, colors and finishes. Because each order is custom, we cannot take back boxes that match the approved proof.
Please check spelling, dimensions and inside panels carefully before you approve. Small color shifts between screen and print are normal, especially on kraft board.
Misprints, damage and defects
If boxes arrive misprinted, damaged in transit or with a production defect, we reprint or refund the affected boxes.
You need to report the problem within 10 days of delivery and include photos. Reports after 10 days, or faults caused by an error in an approved proof, are not covered.
How to report a problem
Follow these steps so we can resolve it without delay. If you have a general question first, our packaging team contact details are on the contact page.
- Email info@shopmailerboxes.com within 10 days of delivery.
- Include your name, company and order details.
- Attach clear photos of the fault and of the shipping carton.
- Say how many boxes are affected.
- We reply within one business day and confirm a reprint or refund.