Custom mailer box FAQ
These are the questions buyers ask us most before and after ordering. If yours is not here, call or WhatsApp (503) 461-4788 or email info@shopmailerboxes.com.
Ordering
5 answers from the team that prints your boxes.
A packaging specialist replies within one business day.
(503) 461-4788WhatsApp a designerGet a quoteSend your size, quantity and artwork through the quote form. We reply with a price and a proof, and you approve to start production.
No. Every mailer is made to order at your size with your print.
Yes. We keep your approved artwork and specs on file, so a repeat order only needs a quantity and a quick confirmation.
Size, material, quantity and finish set the price. Rates start from $0.30 per unit and the exact figure is in your quote.
Yes. Add each product and size to your request and we quote and proof them together.
Artwork and proofs
5 answers from the team that prints your boxes.
It is a flat image of your box dieline with your artwork placed on every panel. It shows folds, bleed and where each finish sits.
As many as you need. Revisions are free and nothing prints until you approve.
Yes. Our design team builds a layout around your logo and brand colors at no charge.
AI, PDF, SVG and standard image files. Vector files give the sharpest edges on logos and text.
You are, once the proof is approved. Please read every line of text, including the inside panels, before you sign off.
Materials and printing
5 answers from the team that prints your boxes.
E-flute is about 1.5 mm thick with a smooth print surface. B-flute is about 3 mm thick and carries heavier contents.
Paperboard at 18 to 24 pt suits small, light products. It gives very sharp print and crisp edges but less crush strength.
Yes. We print full color CMYK and can match Pantone colors for logos and brand shades.
Three laminations (gloss, matte, soft-touch), aqueous coating, spot UV, foil stamping, and embossing or debossing.
Yes. White ink lets light logos and patterns show clearly on the brown kraft surface.
Shipping and returns
5 answers from the team that prints your boxes.
Free delivery covers Canada, Australia, the UK and the US.
Count about one working week for printing, which is 4–6 business days, and then 2–3 more for the carrier.
Yes. We email a tracking number when your order leaves production.
Yes, as long as the order has not shipped. Email or call us with the new address before dispatch.
Send us pictures of the fault no later than 10 days after it arrives. We then print the bad boxes again or pay you back for them.